We want you to know exactly what to expect before you leave your device with us. Everything is written here in plain language: what the warranty covers, what it does not, how the diagnostic works, and how deposits and returns are handled. If anything is unclear, ask us at the kiosk or give us a call — we would rather explain it now than surprise you later.
We stand behind the parts we install and the work we do.
Every repair comes with a 60-day warranty on parts and service. If the part we installed fails or the work was not done right, we fix it at no cost within those 60 days. Bring your receipt or give us your confirmation number and we will take a look.
Refurbished phones carry a 30-day warranty, separate from the 60-day parts and service warranty on repairs. It covers device failures, not new damage.
The warranty covers the part and our work. It does not cover new damage that happens to the device after it leaves our hands. Specifically:
This is the one that causes the most confusion at the counter, so we explain it carefully. Read it before it happens to you.
Modern screens (LCD and OLED) are ultra-thin layers stacked on top of each other. When they take constant pressure or one hard squeeze — even if the glass never cracks and everything looks perfect from the outside — those layers get damaged inside. It does not take a drop.
White, black or colored blotches that appear out of nowhere; vertical or horizontal lines; or areas where the touch stops responding. It usually starts small and grows over the following days.
Because it is not a manufacturing defect in the part we installed: it is damage caused by outside pressure after the installation. The screen left here tested and working, and the damage came later. It is the same reason a factory-new screen would not cover it either.
Do not keep your phone in your back pocket. Use a case with a raised lip around the screen. Avoid putting it in bags where something can press against it. And if you notice a small blotch that keeps growing, bring it in early — the sooner you come, the more options you have.
Diagnostics are free on any device that powers on. If your device will not turn on (no power), the diagnostic has a fee that is fully credited toward your repair.
In other words: if you decide to repair it with us, the diagnostic costs you nothing extra.
We give you the price before we start and we do not touch your device until you approve it. If something turns up once it is open that changes the cost, we check and call you before going any further. No surprises at the counter.
Before you leave your device with us, back up your information: photos, contacts, messages and files. Many repairs require wiping or reinstalling the system, and some devices arrive with the storage already affected. We are not responsible for data loss.
Not sure how to back up? Ask us before you drop off the device and we will walk you through it. It is a one-minute conversation that can save you a lot of grief.
Two things we would rather explain before you say yes. Both come down to the same idea: that you make the decision with all the information on the table.
When your repair needs a part we do not keep in stock, we order it specifically for your device. In those cases we ask for a deposit, and that deposit is not refundable.
The reason is simple: the part is ordered for your model and your particular case. Once it is ordered we cannot return it or sell it to another customer, so the deposit covers that commitment. We always tell you before charging it that it is a special-order part and that the deposit is non-refundable.
We accept returns on accessories and refurbished phones within 30 days, with your receipt. The item must be in resalable condition, with its parts and packaging.
We do not refund cash; we issue store credit.
You can use that credit on any accessory, device or repair with us, with no rushed expiration date.
When your device is ready we notify you by phone, text or email. If 90 days pass from that notice and the device is still here unclaimed, it is considered abandoned and we may dispose of it.
We would rather not get there. If you need more time, call us and we will work it out — one message is enough for us to hold it for you.
Have a question about any of these policies? Call us and we will answer it before you bring the device in.