Our policies, clearly explained

Diagnostics are free on any device that powers on. If your device will not turn on (no power), the diagnostic has a fee that is fully credited toward your repair.

In other words: if you decide to repair it with us, the diagnostic costs you nothing extra. If you decide not to repair it, that fee is not refunded.

We give you the price before we start, with IVU included, and we do not touch your device until you approve it. If something turns up once it is open that changes the cost, we check and call you before going any further. No surprises.

When you drop off your device you authorize a basic check using the passcode you give us, when needed: power, charging, audio and general peripheral function. We use it only to diagnose and verify the repair.

Before you leave your device with us, back up your information: photos, contacts, messages and files. Many repairs require wiping or reinstalling the system, and some devices arrive with the storage already affected. We are not responsible for data loss.

Not sure how to back up your data? Ask us before dropping off the device and we will guide you. A one-minute conversation can prevent a significant inconvenience.

Severe damage or cracked glass can affect Face ID or Touch ID parts during the repair.

On Apple devices, replacing certain parts can make the system show messages about part identification or serialization. That does not necessarily indicate a malfunction.

When your repair needs a part we do not keep in stock, we order it specifically for your device. In those cases we ask for a deposit of 50% of the repair cost, plus shipping. That deposit is not refundable.

The reason is simple: the part is ordered for your model based on the initial diagnostic. That is why the deposit is not returned, even if other faults turn up during the repair or the device needs other services. We always tell you before charging it that it is a special-order part and that the deposit is non-refundable.

The deposit is credited to your final invoice. IVU is charged when the repair is completed.

When the part arrives we let you know so we can set up the repair. If 20 days pass after that notice, the part may be returned to the supplier or put up for sale, and the deposit is forfeited.

Completed repairs are not refunded in money.

The warranty is honored by repairing the covered work at no cost. Any exception is at the discretion of Fix On Wheels and is issued as store credit.

We accept returns on accessories and refurbished phones within 30 days, with your receipt. The item must be in resalable condition, with its parts and packaging.

We do not refund cash; we issue store credit.

You can use that credit on any accessory, device or repair with us, with no immediate expiration date.

If we fit a part temporarily, to diagnose the device or so you can use it in the meantime, it is your responsibility to care for it: any damage while it is in your custody is your responsibility.

When you drop off your device we give you a receipt showing the warranty for each service. Keep it: you need it to pick up your device. At pickup you sign that the repair works as agreed and that we returned the accessories you left with us.

When your device is ready we notify you by phone, text or email. If 90 days pass from that notice and the device is still here unclaimed, it is considered abandoned and we may dispose of it.

We prefer to avoid that situation. If you need more time, call us and we will make arrangements: one message is enough for us to hold it for you.

Diagnostics are free on any device that powers on. If the device does not power on, the diagnostic has a fee that is fully credited toward the repair if the repair is authorized. If the customer decides not to repair, that fee is non-refundable. FixOnWheels is not responsible for repairs or work previously performed by third parties.

By handing over the device, the customer authorizes a basic inspection using the passcode provided, when necessary. It may include power, charging, audio and general peripheral function, solely for diagnostic and verification purposes.

The customer is responsible for backing up and protecting their information before handing over the device. FixOnWheels is not responsible for data loss. Devices with impacts, breaks, moisture, bends or prior damage may show additional faults during or after the repair due to pre-existing conditions.

Severe damage or broken glass may affect components related to Face ID or Touch ID during the repair process. On Apple devices, replacing certain components may trigger system messages related to part identification or serialization, without this necessarily affecting how the device works.

Special orders require a deposit of 50% of the repair cost, plus applicable shipping. Parts are ordered specifically for the device based on the initial diagnostic; for this reason the deposit is non-refundable, even if additional faults are identified during the repair or the device requires other services. The deposit is credited to the final invoice. When the part arrives, the customer will be notified to schedule the repair. 20 days after being notified, the part may be returned to the supplier or put up for sale, and the deposit is forfeited.

Any part installed temporarily for diagnostic or provisional use must be cared for by the customer. Any damage caused while it is in the customer's custody is the customer's responsibility.

When the customer supplies the part, the service is paid in full when the device is received. FixOnWheels does not guarantee the quality, origin or compatibility of customer-supplied parts; the 30-day warranty covers the installation labor only. If the part turns out to be defective or incompatible, the service charge applies. System messages related to non-genuine parts may appear (for example Face ID, True Tone, battery or screen).

The warranty is honored by repairing the covered work at no cost. Completed repairs are not refunded in money. Any exception is at the discretion of FixOnWheels and is issued as store credit. Accessories and refurbished phones may be returned within 30 days, with the receipt and in resalable condition, for store credit. Special-order deposits are governed by section 5.

The warranty for each service is the one printed on the invoice. It runs from the day the device is picked up and covers the same fault only. The warranty is void if the device is opened by someone else, if the warranty seal is broken or removed, or if it shows physical, liquid or misuse damage.

When the device is ready, the customer will be notified. If 90 days pass from that notice without the device being claimed, it will be considered abandoned and FixOnWheels may dispose of it.

By signing this receipt, the customer confirms they were informed about the requested service, the applicable risks and these terms and conditions, and authorizes FixOnWheels to perform the agreed diagnostic or repair.